Privacy Policy
Alibaba.com Japan Co., Ltd. (hereinafter, the "Company") promotes international transaction support services via the Internet and provides secure and highly convenient services. The Company recognizes that it is an important social responsibility to appropriately manage personal information obtained from customers in the course of performing various operations. Based on this recognition, the Company has established the following policy on the protection of personal information, and strives to protect personal information as well as thoroughly keep its officers and employees informed of the policy.
Revised on June 6, 2022
Alibaba.com Japan Co., Ltd.
Satoshi Okada, President CEO
1. Basic Policy
Acquisition and Use of Personal Information
The Company will properly acquire, use and provide personal information. The Company will specify the purpose of use as much as possible when acquiring personal information, and take measures to prohibit the handling of personal information beyond the scope necessary to achieve the specified purpose of use.
Safety Measures for Personal Information
The Company will ensure the safety and accuracy of personal information by taking appropriate preventive measures against risks such as unauthorized access to personal information, loss, damage, falsification, and leakage of personal information. In the event of a problem, the Company will strive to minimize the damage and promptly implement corrective measures. When handling personal information in a foreign country, the Company will take necessary and appropriate measures for the safe management of personal information after understanding the external environment including the system for the protection of personal information in the relevant foreign country.
Response to Complaints and Inquiries Regarding Personal Information
The Company has prepared an inquiry form,"About Alibaba Japan,"as the contact method for complaints and inquiries from identifiable persons relating to the handling of personal information, and will respond to them appropriately.
Compliance with Laws and Regulations
The Company will comply with laws and regulations, guidelines set by the government, and other standards concerning the handling of personal information.
2. Handling of Personal Information
Purpose of Use of Personal Information Acquired by the Company-
- Provide the services of the Company (including business operations, member authentication, member support, collection of usage fees, and other communication and management for maintaining relationships)
- Provide updated information on the services of the Company; introduce new products, campaigns, surveys, and other information
- Send out winning notifications of campaigns and gifts
- Recruit interviewees for preparing content articles
- Plan, operate, and manage seminars and other workshops
- Create, research, plan, and manage databases for improving the quality of the services of the Company
- Transact, conduct business, and maintain relationships with clients
- Respond to comments, requests, and inquiries, etc.
- Provide information to and contact applicants in recruitment and application processes
- Carry out work related to human resources management
* Personal information acquired from users in the course of performing other services operated by the Company will be handled within the scope of the purpose of use specified in the terms of use of each service.
* Personal information entrusted to the Company will be handled within the scope of the service provisioning business operated by the Company and the entrustment contract.
Provision of Personal Information to Third Parties
Except as permitted by laws and regulations, the Company will not provide or disclose personal information to third parties other than those to whom the identifiable person has consented in advance.
Outsourcing of Personal Information
The processing of personal information acquired by the Company may be outsourced to the external contractors for the purpose of sending direct mails or processing information. When outsourcing personal information, the Company will appoint a business operator whose level of personal information protection meets the safety standards set by the Company, and appropriately manage and supervise the outsourcing.
3. Request for Disclosure of Personal Information
With respect to "the personal information the Company holds" (which means personal data that the Company has the right to disclose, to correct, add or delete contents, to cease to use or erase, or to cease to provide to a third party) of the personal information the Company acquires, the Company will respond to requests for notification of the purpose of use, disclosure (including disclosure of the records on provision of personal data to third parties), correction, addition, or deletion of contents, cease of use or erasure, and suspension of provision to third parties (hereinafter, "Requests for Disclosure and Other Handling.")
Specifying the Request Data
When making Requests for Disclosure and Other Handling, specify the data to be requested. When making a request for correction, notify the Company of the content before and after the correction along with the request.
- Please note in advance that the Company may refuse to respond to the requests if the requests fall into any of the following:
-
- The identifiable person cannot be confirmed, such as the address on the application form or on the identification document does not match the address registered with the Company
- The authority of proxy cannot be confirmed in the case of an application by an agent
- There is a deficiency in the application form or procedure
- The data being requested is not found within the personal data held by the Company
- There is a risk of harming the life, body, property, or other rights and interests of the identifiable person or a third party
- There is a risk of causing significant hindrance to the proper execution of the Company's operations
- The request violates other laws and regulations
Billing Address, etc.
Members of the Company services can check and correct the information registered by themselves from the dedicated page after logging in to each site. Members can also withdraw from the membership at any time.
If you would like a written response, have withdrawn membership, would like to make a request by an agent, or are not a member of any of the Company sites, contact us through the contact form, "About Alibaba Japan." We will explain the necessary documents and procedures.About Alibaba Japan,Please contact us. We will explain the necessary documents and necessary procedures.
Please note that we cannot accept requests by phone or in person.
Purpose of Use of Personal Information Acquired in Relation to Requests for Disclosure and Other Handling
The purpose of use of personal information obtained in connection with Requests for Disclosure and Other Handling or related inquiry is the same as those stipulated in the "Purpose of Use of Personal Information Obtained by the Company" above.